Over the years, I’ve used many automated toothbrushes…it all started when the first of my 3 root canals told me that my dental hygiene was really lacking and I really should do something about it. So I’ve used the Oral-B, the SonicCare, and now, the Rotadent. The Rotadent was recommended to me by my dentist, and I cannot say if it is because they make a lot of money selling the brush heads (they claim they make no money from the brushes themselves, and I’m inclined to believe them), or if it is because it genuinely cleans better than the other power brushes out there. As my sonicare was getting long in the tooth, and I wanted to replace it with something else anyway, I decided to try the Rotadent. Oh yes, I had also gotten orthodontics at this point, and the Rotadent came with brush tips that catered specifically to that.
The rotadent is basically a rotary toothbrush. It doesn’t do anything spectacular that other automated rotary toothbrushes like the Oral-B Triumph does, but there is one nice thing about it. It comes with a few different brush heads, 4 of them to be exact. 2 of them are your normal flat head ones, and two of them comes with an elongated tip. It is the brush heads with the tips that kinda made me really want to try them out.
My braces are the normal ones you see in the pictures. Wires with brackets glued onto the teeth…The elongated tips allows me to get underneath the wires, or between the teeth, or point it straight down the gum…and it does feel cleaner. The dentist told me that using the elongated tip is almost like flossing, and I can believe it as it does get to spots a normal toothbrush can never reach.
The bad side of the Rotadent? Its expensive. The unit itself is cheap, 99 dollars and it comes with 4 tips. The tips themselves? 20 bucks each from the dentist. That’s why I say I can believe my dentist when she told me she makes no money from the unit. They make it all up on the tips! =) Even online shopping can only get it down to 15 bucks a pop. The same price that pro-dentec, the manufacturers (or distributors) of the Rotadent sells them for.
So I’ve been using it for a year, and inevitably, it broke. It started to take forever to charge, wouldn’t hold a charge (the brushing action would feel slow), and took forever to start up (I believe the record to start up once was over 30 minutes)
Called the support #, went through really basic troubleshooting (its a toothbrush! what else is there to troubleshoot when I tell you it doesn’t turn on?). The lady on the line, Rhonda, was really pleasant though, and sent me a replacement power switch. The power switch apparently is just a magnet that flips something on the other side of the brush so that power starts coursing through the handle, spinning the brush tip. It took 7 days for the power switch to arrive, I gave it a chance, switching switches, and still no-go. Another 30 minutes on the phone with Rhonda, and she is sending me a new handle and a/c charger.
Say yay for another positive story of customer service!
Supposedly, Pro-Dentec warranties the brush for the lifetime of it, and I’ll see in another year’s time if they are serious about it.
One last thing, the only big minus I can see about this toothbrush is that the charging element is exposed. Instead of a conductive base like all other toothbrushes, it is simply a plug that goes into the underneath of the brush…so the element that gets charged is exposed. I haven’t died or got shocked by it yet, and I’m a shower-brusher….and I’m sure its 50% of the reason why the brush died faster, but for crying out loud. Its a tooth brush. Its meant to get wet, either in your mouth, or when you’re washing it.
So I don’t feel too bad about getting a new brush head.
All in all, I can recommend this without too much hesitation. Its generally cheaper than a soniccare or Oral-B when you first buy it, but the tips will kill you. Other brands sell 2 tips for the same price Pro-Dentec sells one of theirs for. So you have to make that determination yourself.